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Senior IT Specialist - Sap/mes (3 positions for Vinfast Supplier Park - Working in Hai Phong)

Date Posted: Mar 20, 2019
Monthly Salary: 500 USD - 1500 USD

Job Description

• Proactive problem reporting in a production network/server/workstation/printer/telephony environment
• Investigate issues reported by the customer in an efficient and timely manner
• Locate and reports faults via Network Management Systems
• Follow documented procedures to achieve incident resolution for many repetitive types of support requests
• Provide real-time MES support to the business helping to resolve any issues faced on shop floor by interacting with production business daily and provide technical triage.
• Provides end-user MES software troubleshooting and support.
• Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
• Provides phone and shop floor support.
• Ability to diagnose hardware faults and swap out faulty equipment 
• Perform follow-ups and quality checks with customers to verify resolved incidents and help requests


University graduate - IT / telecommunication
- Have more than 02 years experience in Network operation/SAP/MES
- Good understanding of computer systems, mobile devices and other technology products
- Understand the operation of network equipment router / switch network security systems firewall / antivirus.
- Experienced in administration & operation of LAN / WAN, Wifi, VPN & Internet connection solutions for large enterprises.
- Analysis skills, system design & database
- Honest; Enthusiasm; High sense of responsibility
- English proficiency
- Working in Hai Phong

Skills Required

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